Bobby Joes Custom Car & Audio in Brookville, PA Closed now

Reviews about Bobby Joes Custom Car & Audio

• ★ ☆ ☆ ☆ ☆

  December 31, 2019, by Mitchell Graham
  Initially contacted this business via Facebook and discussed having them install a single subwoofer in my trunk. We eventually, through a series of Facebook messages and a phone call, arrived at a price for the job, and set up a date and time for the job to take place. This entire series of correspondence I would describe as spotty and unreliable, due to the fact that Facebook messages took 2 days to be answered, and I attempted to call them during their normal business hours only to be greeted with an answering machine. The main issue I have with this place is what happened when I drove 30 minutes to my scheduled appointment. Upon making the drive from home, and navigating an unfamiliar town to locate their shop, I discovered the address they have on Google associated with their business takes you to a gas station. I only figured out the actual location of Bobby Joe's by asking a local who was entering the gas station. After following the directions I received (which only took me to a location 2 minutes up the street) I arrived at Bobby Joe's, 10 minutes before my scheduled appointment. I exited my vehicle and knocked on several doors around the building but they were all locked with no answer. I sat in my car until well past my appointment time for someone to show up, but no one did. I tried Facebook, phone, and email, every method I could think of to get a hold of the business owner, but to no avail. I ended up leaving with absolutely no communication from the business owner regarding this situation at all. The following day, I received an email from them. I'll copy and paste it: "I missed that on the scheduled yesterday .. i was at A HOUSE IN TOWN DOING A HOME AUDIO AND VIDEO CAMERA INSTALL." Completely unapologetic. Still have yet to receive any indication that this business really wanted me as a customer. Judging from the reviews I've read this guy knows his stuff, but if you value your time, and you value good communication I would avoid Bobby Joe's. The busy lives most of us lead these days don't have room for businesses that schedule appointments which they don't even honor. We simply don't have time for it.